La-Z-Boy Buying Experience

11 Dec 2005

So yesterday I went into the local La-Z-Boy furniture gallery to look at buying a nice chair.

My requirements weren’t that great, with the only one being the ability to put the chair close to the wall and have it recline fully.

After about 45 minutes of lounging, I selected a nice chair that their computer system said was in stock. Great because there’s a 10 week delay on special orders for any item not in stock.

Everything was going well until they couldn’t find the chair that was supposedly in their warehouse.

I spent a good couple hours in their store eating a couple of cookies and wandering around aimlessly while they searched for the chair. Needless to say it wasn’t found and I went home empty handed and disappointed.

My recommendation to La-Z-Boy and the gallery, get an inventory system that works. I’m not the kind of person that’s willing to wait 10weeks for a special order so there’s a good chance that they’ve lost my business.