Creative Zen Micro 5GB Headphone Jack Problems

I bought a 5GB Zen Micro on January 29th, 2005. I’ve been quite happy with it until the last couple of days when I started having problems with a loose headphone jack. I bought it over an ipod but I may be regretting my decision. I also just bought my girlfriend a rio carbon 5GB player for $200cdn, not quite on par with the micro’s UI/L&F, but about a third cheaper.

I’m not the only one having these issues, there are numerous message board threads (one,two,three,four) that describe other peoples experiences with this problem.

It’s a great little unit but a hardware defect like this is unacceptable to me after only having it for 5 months. It hasn’t been dropped, and lives in a nice Nike running case.

I have an email into Creative support to see how best to rectify the situation. I actually bought it from Futureshop but they tend to have difficulties supporting their products unless of course you purchased their $69 extended warranty. I don’t actually expect to have Creative do much to solve my problems (unlike Toby from Yahoo! who was totally on the ball after I had problems signing up for an account). I’m posting this information to let everyone know that I’m yet another person having the loose headphone jack problem.

If anyone from Creative (support or otherwise) actually reads this and feels like sending a response, it would be most appreciated. I’ll update this post if I ever hear anything back and who knows, might just have good news.